Privacy Policy

This Privacy Policy ("Policy") applies to all users of the p222 platform at p222.im ("Platform") and all associated services. It sets out the basis on which p222 ("we", "us", "our") processes any personal data we collect from you or that you provide to us. Please read this Policy carefully. By accessing the Platform or creating an account, you confirm that you have read and understood this Policy.

1.Who We Are

p222 operates the online casino and sports betting Platform at p222.im. References in this Policy to "p222", "we", "us" or "our" refer to the operator of the p222 Platform. For any privacy-related enquiries, you may contact us at [email protected] (displayed as plain text – not a clickable link). Our platform serves English-speaking Pakistani players and is intended for adults aged 18 and above.

2.Data We Collect

p222 collects personal data in the following categories:

3.How We Collect Your Data

p222 collects your personal data through the following means:

• Direct submission: Data you provide when registering an account, completing KYC, submitting support requests or updating account preferences.
• Automated collection: Technical data collected automatically when you access the Platform, including IP address, device identifiers and cookies.
• Payment processors: Transactional data received from JazzCash, Easypaisa and banking partners when you make deposits or request withdrawals.
• Third-party KYC tools: Identity verification may use automated document scanning and matching tools to process your CNIC submission. No manual data beyond what you provide is sourced from public databases for general profiling.

4.Why We Use Your Data

p222 uses your personal data for the following purposes:

• To create, maintain and manage your p222 account;
• To verify your identity and age as required by our KYC obligations;
• To process deposits and withdrawals in PKR via your chosen payment method;
• To detect, prevent and investigate fraud, money laundering and prohibited conduct;
• To provide customer support and respond to your enquiries;
• To communicate important account and platform updates;
• To enforce our Terms & Conditions and Responsible Gaming policies;
• To operate, maintain and improve the Platform's functionality and security;
• To personalise your gaming experience where you have consented to this.

p222 does not use your personal data for profiling for purposes unrelated to Platform operation, and does not use your data for targeted advertising through third-party advertising networks.

5.Legal Basis for Processing

p222 processes your personal data under the following legal bases:

• Contract performance: Processing necessary to provide you with the Platform services you have registered for, including account management and transaction processing.
• Legal obligation: Processing required to comply with KYC, anti-money laundering and responsible gaming legal and regulatory requirements.
• Legitimate interests: Processing for fraud prevention, security monitoring, Platform improvement and dispute resolution, where those interests are not overridden by your rights.
• Consent: Where we rely on consent (for example, for optional personalisation features), you may withdraw that consent at any time by contacting support or updating your account settings.

6.Who We Share Data With

p222 does not sell your personal data. We share your data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank and Bank Alfalah receive only the data strictly required to process your PKR transactions.
• Game providers: Third-party game studios (such as JILI, PG Soft, Pragmatic Play, Evolution) may receive a session token and your player ID to authenticate your game session. No sensitive personal or financial data is shared with game providers.
• KYC and fraud prevention providers: Identity document processing and fraud screening tools receive your KYC documents solely for verification purposes and are contractually prohibited from using your data for any other purpose.
• Legal and regulatory authorities: Where required by law, court order or regulatory mandate, p222 may disclose data to relevant authorities. We will, where legally permitted, notify you of such disclosure.
• Business successors: In the event of a merger, acquisition or sale of the Platform, your data may be transferred to the successor entity, subject to the same privacy protections as described in this Policy.

7.International Data Transfers

The p222 Platform may process and store certain data on servers located outside Pakistan. Where data is transferred internationally, p222 ensures that appropriate safeguards are in place, including contractual data protection clauses and technical security measures. p222 does not transfer your financial or identity documents to jurisdictions that do not provide an adequate level of data protection without appropriate contractual safeguards.

8.Data Retention

p222 retains your personal data for as long as your account is active and for a period thereafter as required to comply with legal and regulatory obligations. Specific retention periods are:

• KYC documents (CNIC, address proof): Retained for a minimum of five years following account closure, in accordance with anti-money laundering requirements.
• Transaction records: Retained for five years from the date of the transaction.
• Account and gaming data: Retained for the duration of your account plus two years following closure.
• Technical and log data: Retained for up to twelve months for security and fraud investigation purposes.

After the relevant retention period expires, data is securely deleted or anonymised such that it can no longer be associated with you.

9.Cookies & Tracking

p222 uses cookies and similar technologies for the following purposes:

• Session cookies: Required to maintain your logged-in state while using the Platform. These cookies expire when you close your browser.
• Security cookies: Used to detect fraudulent activity and protect your account from unauthorised access.
• Analytics cookies: Used to understand how users navigate the Platform in aggregate, helping us improve performance. Analytics data is anonymised and not linked to individual accounts.
• Preference cookies: Used to remember your language and display preferences between sessions.

p222 does not use third-party advertising cookies or cross-site tracking technologies. You can configure your browser to block or delete cookies, but doing so may affect the functionality of the Platform, including the ability to remain logged in.

10.Security Measures

p222 implements a range of technical and organisational security measures to protect your personal data, including:

• 256-bit SSL encryption across all Platform pages and API connections;
• Encryption of sensitive data at rest, including KYC documents and financial records;
• Strict access controls limiting data access to authorised personnel only;
• Automated monitoring for unusual login activity and fraud indicators;
• Regular security assessments of Platform infrastructure;
• Two-factor authentication (2FA) available to all registered users.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that affects your rights and freedoms, p222 will notify affected users without undue delay.

11.Your Rights

As a user of p222, you have the following rights with respect to your personal data, subject to applicable law:

• Access: Request a copy of the personal data p222 holds about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Deletion: Request deletion of your personal data where there is no legitimate legal basis for continued retention. Note that legal retention obligations (e.g. KYC records) may limit the scope of deletion requests.
• Restriction: Request that we restrict processing of your data in certain circumstances.
• Portability: Request a structured, machine-readable copy of data you have provided to us.
• Objection: Object to processing carried out on the basis of legitimate interests.
• Withdraw consent: Where processing is based on your consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact p222 support via live chat or at [email protected]. We will respond within a reasonable timeframe and no later than 30 days of receiving your request.

12.Children's Privacy

The p222 Platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If we become aware that data has been collected from a minor, that account will be immediately closed and all associated data deleted. If you believe a minor has accessed p222, please contact support immediately.

13.Changes to This Policy

p222 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or Platform features. Material changes will be communicated to registered users via email or an in-platform notification before the changes take effect. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Continued use of the Platform after the effective date of any update constitutes acceptance of the revised Policy.

14.Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way p222 handles your personal data, please contact our support team via the live chat function on the Platform, or at [email protected] (plain text – not a clickable link). Our support team is available 24 hours a day, seven days a week.